Terms and Conditions


Terms & Conditions

In this document the following expressions mean:

 

  • The Business - SphereMania® Ltd.
  • The Customer – One or Two riders (Harness Sphering®) One,Two or Three riders (Aqua Sphereing®) Two riders (Eclipse Sphereing®) per roll
  • Valid Prepay SphereMania® voucher - A voucher which has been purchased from SphereMania® Ltd. or other Activity providers on the date and time specified.

 

The SphereMania® voucher is valid for an activity date up to the expiry date (Gift company vouchers may vary.)

The SphereMania® (direct) voucher is purchased online or through the SphereMania® Booking Office. 

 

The Sphereing season operates between April-September annually. 

Vouchers must be used for an activity date that is prior to the expiry date.

 

Refunds of Goods and Services

For refunds, you have the right to return any goods bought directly from SphereMania Ltd within seven days of receipt and a refund will be paid - minus the admin expenses SphereMania® has incurred. (There are no refunds available from seven days after purchase, sorry - this is in relation to direct purchases through SphereMania® Ltd.) 

 

SphereMania® cannot be liable for the cost of your postage or pre-booked accommodation/transport costs. All refunds will be made to the person who purchased the voucher/time slot. To request a refund you need to email headoffice@spheremania.com or telephone the Booking Office on 0844 800 30 45 (Mon-Fri 09:00-17:00) so the date of  your refund is registered.

 

On production of a valid prepaid SphereMania® or other Activity provider voucher, the customer reserves the right to one roll subject to the following terms and conditions.

 

The customer cannot participate in a SphereMania® roll if they :-

 

  • are Pregnant
  • suffer from migraines / headaches or have ever had whiplash
  • suffer from high blood pressure, any heart condition or epilepsy
  • suffer from, or have ever had, any back or neck problems
  • have ever had any broken bones, have osteoporosis, have OI or have any other weakness of bones
  • have any upper or lower limbs absent (arm, hand, leg, foot)
  • are under the influence of alcohol or drugs
  • are undergoing medical treatment or have had an operation within the past twelve months
  • are under 7 years old, or more than 65 years old - Aqua Sphereing®
  • are less than 12 years old or more than 60 years old - Harness or Eclipse Sphereing®
  • are under 1.4 metres tall - Harness or Eclipse Sphereing®
  • exceed 18 stone in weight (maximum waist girth 60 inches)

 

Please note :  Parental Consent is required for any participant under 18 years old.

 

The business judgment of customer weight/height (or any other restriction) is final and may be decided upon by SphereMania® staff on the day of the ride.  If you suffer from any other conditions and are in doubt of your participation please contact SphereMania® Ltd prior to/immediately upon making your booking.

 

All participants are required to sign a Statement of Risk which must be signed in front of our staff before you can Sphere. False information could affect the safety and security of the staff and customer and invalidate insurance.

 

It is the customer’s responsibility to arrive at the SphereMania® site at the specified date and time. The directions suggested, are only intended as a guide.  The customer must be present at the site address at the correct date and time, using their own navigation.  We are sorry, but failure to do so will invalidate your voucher as the slot has been reserved for you.

 

 

Making amendments to a booking – no charge

The following amendments can be made with no extra charge, within 7 days of making a booking – these amendments can only be made within the terms and restrictions of the voucher used.

(If there are fewer than 7 days between making your booking and the activity date, you have 24hrs in which to make these amendments.) :

 

ü  Amend the date

ü  Amend the location

ü  Amend the participant details

 

(Participants must be within the ‘Fit to Sphere?’ health&safety rules.)

 

Please email bookings@spheremania.com to make these amendments.

 

 

Making amendments to a booking – with a charge

If you would like to make amendments to a booking outside of the above terms, this can usually be done by requesting to purchase the Cancellation Cover Scheme. 

There are two rates for the purchase of the Cancellation Cover Scheme :

 

a)      Cancellation Cover Scheme (before) – purchased at time of making the booking £14.99

b)      Cancellation Cover Scheme (after) – purchased after making a booking £19.99

 

The terms of the ‘Cancellation Cover Scheme’ are as follows :

 

The Cancellation Cover Scheme can be used to rebook a ‘like-for-like’ activity date by the purchaser for the booking it is linked to prior to/on the day/up to 7 days after the activity date for any of the reasons below :

 

  1. Illness preventing the participant’s attendance
  2. Should there be failure of public transport services or the failure of personal transport to deliver the participant to the site of the event.
  3. The illness or death of a close relative, preventing attendance.

 

The 'Cancellation Cover Scheme' can be used once to amend a booking.

The location may not be able to be amended.

Purchase of the ‘Cancellation Cover Scheme’ can be requested up to 7 days after an activity date.

 

Please call 0844 800 30 45 (Mon-Fri 09:00-17:00) to request to purchase the Cancellation Cover Scheme.

 

In the event that a site needs to cancel the activity (adverse weather conditions, health&safety risks etc.) it is the responsibility of the customer to contact the SphereMania® Booking Office to rebook.  Customers cannot rebook with individual sites and sites will not contact the customer to rebook.  Rebookings cannot be made online. The rebooking must be made by the customer within 28 days from the cancelled activity.  Rebooking due to site cancellation can only be actioned by emailing bookings@spheremania.com or calling the SphereMania® Booking Office on 0844 800 30 45 (Mon-Fri 09:00-17:00)

 

SphereMania® Ltd. reserves the right to cancel operations or bookings for any reason which may affect the safety and security of the customer or staff.  Sphereing® is a weather dependent activity.

The weather-check line number, specific to the site the booking is for, must be called on the day of the event by the customer to confirm the session is going ahead.  This number can be found in the information sent at the time of making the booking, or at www.spheremania.com by selecting the location and downloading the relevant PDF document.

 

SphereMania Ltd. is not responsible for any damage or loss to customer property at the site.

 

 

© SphereMania Ltd. 2012